Shipping policy
Shipping Policy
Thank you for shopping with Krux. We want to be transparent about how we handle shipping so you know exactly what to expect.
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Times
- United Kingdom: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 14–30 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order value. Free shipping may be available on qualifying orders.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow 3–5 business days for tracking details to update.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at support@kruxstore.com and we will investigate with the carrier.